What is expected from me as a parent?
1st session: help your child get connected
2nd session: remind your child how to get connected
3rd session: remind them it’s time for their session
In general, be quick to reply to all emails and text messages (within 24 hours).
Let the staff know if you’ll be missing a session.
Keep your payment info up to date. If you have a failed payment that goes unresolved for a week, sessions will stop until it is fixed. No makeup sessions will be offered for that missed time.